If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by stripe and is layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Silent Maids certified cleaner
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At anytime you can log into your account and see the balance on any gift cards you have.
Log into your account at silentmaids.convertlabs.io
and update your card on file. Your new card will automatically be noted as your default card.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at, silentmaids.convertlabs.io
Absolutely, simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We currently provide services in the Ft. Worth, Aledo, and Weatherford areas. Please inquire if you’re located elsewhere.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link, silentmaids.convertlabs.io